What to Do When Death Occurs

The following is designed to guide you through the initial stages of a loved one’s passing from the time when death occurs until we meet with you.

If the death is expected

When death occurs at home, and the person is under a physician’s care, you should firstly contact your family doctor. He or she will officially verify that death has occurred. Once this has happened, a Medical Certificate of Causes of Death should be signed and issued by the doctor. Upon completion, you can contact us. We will arrange for your loved one to be transferred into our care. If they were receiving palliative care from their home, it is advisable to contact the Hospice or palliative care services, to notify them of your loved one’s passing.

While under supervised care

Following a death in Hospital, a Hospice or in a Rest Home, the medical staff will contact the attending doctor so that a Medical Certificate of Cause of Death can be issued. If family or friends are present, staff will normally notify us from your instructions, allowing you to spend time with them. If there is nobody present at the time of death, staff will notify the next of kin members who will need to contact us. Our funeral director will arrange for the transfer of your loved one from the Hospital into our care.

If someone dies suddenly or unexpectedly

When death occurs suddenly or unexpectedly, or in the case of accidental death, it is necessary that the Coroner is notified. This is done by the Police, who act as agents for the Coroner. When a death is reported to the Coroner, the Police arrange for your loved one to be conveyed to the Hospital Mortuary. This only happens after death has been verified. This conveyance will be carried out by Coroner’s transport, who are contracted to the Coroner. You, as a family, have the choice of funeral home to carry out any funeral arrangements.

Your call to us

During this initial call, the Funeral Director will gather information to be able to transport your loved one to the funeral home.

The Funeral Director may ask you several questions, including whether your loved one made any pre-arrangements. The Funeral Director will also schedule a date and time for you to meet at the funeral home and will let you know what you should bring with you. You may ask the director any questions at this time, and you will also be able to discuss the arrangements in detail later when you meet in person.

By contacting our staff, we’ll be able to help answer your questions and assist in making the appropriate plans.

Gentle Touch Funeral Services